A look back at SolidWorks World 2014 from a Technical Support perspective

Much has already been written here and there about SolidWorks World 2014. The conference ended on January 29th in a nice way with the results of the list of customer improvement requests (the famous Top Ten List), and revelations about some of what’s to come in the 2015 release, available this fall.

Let’s be frank: it was fantastic!

From the point of view of the SolidWorks technical support team (which is the 2nd level of support after resellers), SolidWorks World week is always a challenge: The team is indeed divided into two sections.

SolidWorks Technical Support team present at SolidWorks World 2014

From left to right: Julian, Brad, Rob, Ian, Robbie, Jeff, Catherine, Mark, Kevin, Annika, Jay, Tony, Julien, Steve, Tor, Nick, Caroline, Andrea, Alessio.

A first party goes to the conference. Their time is divided between different tasks. Technical presentations for customers and / or resellers are the main and most interesting for most of us. This is how we come to share with you the knowledge and experience that we have accumulated over the years.

A technical session for customers with practice

We also maintain an ongoing presence at the technical support booth in the SolidWorks section of the Partner Pavilion, with specialists in each area (CAD, Simulation, PDM, SolidWorks Electrical, etc.) who are ready to meet with customers and respond to questions. their questions.

Welcoming customers to the Technical Support stand to answer their questions

The second stays in the office and makes a considerable effort to maintain our usual level of support quality – even with a small staff!

Before finishing this post, I must not forget to remind you that the procedure presentations and recordings of the technical sessions at SolidWorks World 2014 will be available here in a few weeks (probably in March).

We hope to see you in Phoenix next year. Don’t forget to bring a friend!

Until then, you can stay connected with us on Twitter by following @SolidWorksCare to receive information, tips and tricks throughout the year.

Julien Boissat

Sr. Technical Customer Support Engineer